Thank you for choosing Moon Enterprises for your eBooks and digital products. We value your satisfaction and strive to provide high-quality digital products. Please read our refund policy carefully to understand your rights and options.
1. General Policy
1.1. Due to the nature of digital products, all sales are final. Once an eBook or digital product has been purchased and delivered, it cannot be returned or refunded.1.2. We encourage you to review product descriptions, previews, and specifications thoroughly before making a purchase.
2. Refund Eligibility
2.1. Refunds may be granted under the following circumstances:
The product is defective or corrupted.The product was not delivered or is inaccessible.An incorrect product was delivered.
2.2. Refund requests will not be considered for reasons such as:Change of mind after purchase.Incompatibility with your device or software (please ensure compatibility before purchasing).Failure to download within the provided download period.
3. Process for Requesting a Refund
3.1. To request a refund, contact us at info.moonenterprise@gmail.com within 2 days of your purchase.3.2. Provide the following information in your request:Order number or receipt.Details of the issue (e.g., error messages, screenshots, etc.).Proof of purchase.3.3. Our team will review your request and respond within 5-7 business days.
4. Resolution Options
4.1. If your refund request is approved, we will provide one of the following resolutions:A replacement of the product.A credit to your account for future purchases.A full refund to your original payment method.4.2. Refund processing times may vary depending on your payment provider but typically take 5-7 business days.
5. Exceptions
5.1. Refunds will not be issued if the product has been substantially used, altered, or shared in violation of our Terms and Conditions.5.2. Promotional or discounted items may not be eligible for refunds unless explicitly stated.
6. Customer Support
If you encounter any issues or need assistance, please reach out to our customer support team:Email: info.moonenterprise@gmail.com Phone: +91-8077007807 We are committed to resolving your concerns and ensuring a positive experience with our products.
7. Amendments to the Refund Policy
7.1. We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.7.2. It is your responsibility to review the Refund Policy periodically for updates.
Thank you for your understanding and support. We appreciate your trust in Moon Enterprises.